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Privacy Policy
This Privacy Policy explains how Rooli Casino may handle personal information when players visit the website, create an account, use casino services, contact support or otherwise interact with the platform.
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About this Privacy Policy
Rooli Casino respects the privacy of players in Australia and aims to handle personal information responsibly. This policy describes the types of information that may be collected, the purposes for which it may be used, how it may be shared, and the choices available to players. It applies to information collected through the website, account services, customer support channels and related online features.
On this page
By using the website or opening an account, a player may provide information directly, or information may be collected automatically when the website is accessed. Some information is needed to provide gambling services, maintain account security and meet applicable legal obligations. If requested information is not provided, some account functions or services may not be available.
This policy should be read together with the website’s other applicable terms and notices. It may be updated from time to time to reflect changes to the services, technology, legal requirements or the way information is handled. The current version will apply from the date it is made available on the website.
Information players may provide
- Account information, such as a player’s name, date of birth, residential details, username and account preferences.
- Contact information, such as an email address and other details used to communicate with the player.
- Identity and verification information, including documents or information needed to confirm identity, age, location or account ownership.
- Payment and transaction information, including deposits, withdrawals, gaming activity, account balances and records of transactions. Payment details may be processed through payment service providers.
- Information provided when a player contacts customer support, reports a problem, makes a request or provides feedback.
- Marketing preferences and records of consents, opt-outs or other communication choices.
How information is used
Personal information may be used to create and operate a player account, provide access to the website and process gaming-related activity. It may also be used to administer deposits and withdrawals, maintain accurate account records, respond to enquiries and provide customer support.
Verification information may be used to confirm identity and eligibility, protect accounts and help prevent fraud, money laundering, unauthorised access, misuse of payment methods and other unlawful or harmful activity. These checks may be carried out when an account is opened, when account activity changes or whenever additional information is reasonably required.
Information may also be used to meet applicable legal and regulatory obligations, maintain required records, manage disputes, investigate suspicious or prohibited activity, enforce the website’s terms and protect the rights, safety and property of players and the service.
Where permitted, information may be used to improve website performance, understand how features are used, troubleshoot technical issues, develop services and personalise the online experience. Aggregated or de-identified information may be used for reporting, analysis and service improvement where it does not reasonably identify an individual.
Marketing communications
If a player has agreed to receive marketing, Rooli Casino may use available contact details to send information about services, features, promotions or updates. Marketing preferences can be changed at any time. A player may withdraw consent to marketing by contacting support@rooli-casino.click. A player may also use an unsubscribe option included in a marketing message where one is provided.
Withdrawing marketing consent does not necessarily stop service messages. Communications needed to operate an account, confirm transactions, provide security notices, respond to requests or meet legal obligations may still be sent.
Cookies, sharing and security
Cookies and similar technologies
The website may use cookies and similar technologies to remember preferences, keep sessions working, support account functions, improve security, measure website performance and understand how visitors use the service. Some cookies may be placed by service providers that help with payment processing, analytics, security or other website functions.
Players can manage or restrict cookies through their browser settings. Disabling some cookies may affect the availability, security or operation of particular website features. Browser settings may also allow a player to delete cookies that have already been stored.
When information may be shared
Information may be shared where reasonably necessary to provide the services and operate the website. This may include sharing relevant information with payment providers, identity and verification services, fraud prevention services, technology providers, customer support providers, analytics providers and other contractors that perform services on behalf of the platform.
Information may also be disclosed where necessary to comply with an applicable legal obligation, respond to a lawful request, protect the platform or another person, investigate suspected fraud or misconduct, resolve a dispute, or support a business transfer or restructuring. Service providers may only receive information relevant to the work they perform and may be required to protect it.
Protecting information
Reasonable administrative, technical and organisational measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Access to information may be limited to people and providers who need it for an appropriate purpose. No online service or method of transmission can be guaranteed to be completely secure, so players should use strong passwords, keep login details confidential and notify support if they suspect unauthorised account activity.
Retention and your privacy rights
How long information is kept
Personal information is generally kept only for as long as it is reasonably needed for the purposes described in this policy, including account administration, customer support, security, dispute handling and service improvement. Some records must be kept for a period required by law even after an account is closed. This may include account, identity, payment, transaction, communications or security records.
When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements. Closing an account does not automatically mean that every record can be deleted immediately, particularly where retention is required for legal, security, fraud prevention or dispute-related reasons.
Requests about personal information
Subject to applicable requirements and reasonable verification, players may ask about the personal information held about them and request that inaccurate or incomplete information be corrected. Players may also request deletion of their data where there is no continuing reason for it to be retained, and may withdraw consent to marketing communications.
To exercise these rights, contact support@rooli-casino.click and clearly describe the request. A request may need to include enough information to identify the relevant account and confirm that it is being made by the account holder. This helps protect personal information from unauthorised disclosure.
- Access: ask what personal information is held and, where appropriate, request a copy or explanation of how it is used.
- Correction: ask for inaccurate, outdated or incomplete account information to be updated.
- Deletion: ask for personal information to be deleted where it is no longer needed and no retention requirement applies.
- Marketing consent: withdraw consent to promotional communications at any time by contacting support@rooli-casino.click.
Some requests may be limited or declined where responding would affect the rights of another person, compromise security, interfere with fraud prevention, conflict with a legal obligation or require information to be retained. If a request cannot be completed in full, an explanation may be provided where permitted.
Questions about this policy
For privacy questions, data access, correction, deletion or marketing preference requests, contact support@rooli-casino.click. Providing a clear description of the issue will help the request be reviewed efficiently.
